Need to get back to browsing? Return to Shop →
Thank you for supporting Ashes & Embers Publishing! We want you to be completely satisfied with your purchase. Please review our policy for returns, refunds, and replacements below.
Digital Products (E-Books & Downloads)
Due to the immediate delivery nature of digital products, all sales of e-books and downloadable files are final and non-refundable. If you experience any technical difficulties downloading or accessing your file, please contact us at support@ashesandemberspublishing.com and we will ensure you receive a working copy.
Custom Merchandise & Apparel
Merchandise items are produced on demand. Because of this, we cannot accept returns or exchanges for buyer’s remorse or incorrect size selection.
- Damaged or Defective Items: If your merchandise arrives misprinted, damaged, or defective, please contact us within 14 days of delivery at support@ashesandemberspublishing.com with your order number and a clear photo of the issue. We will gladly send a replacement at no extra charge or issue a full refund.
Physical Books & Non-Custom Goods
Unopened or unused physical books in original, sellable condition may be returned within 30 days of delivery.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a damaged delivery. Original shipping fees are non-refundable.
- Process: To initiate a return, please email us at support@ashesandemberspublishing.com with your order number before shipping the item back.
Specialty Items, Signed Editions & Pre-Orders
- Signed & Personalized Books: Any book that has been signed, inscribed, or personalized at your request is a final sale and non-refundable. We are not responsible for spelling errors provided at checkout, so please double-check your inscription request carefully! If a signed book arrives damaged during transit, please contact us within 14 days with photos for a replacement copy or refund.
- Special Bundles & Collector Items: Limited-run bundles, swag boxes, and book sets must be returned in their entirety (all included items in original, unused condition) to be eligible for a refund. We do not accept partial returns on bundle orders. If an individual item within a bundle arrives damaged, contact us for a replacement of that specific item.
- Pre-Orders: Pre-orders may be canceled for a full refund at any time prior to shipping. Once a pre-order has been packaged or dispatched, standard return policies apply based on whether the item is personalized or standard stock.
Cancellations
Orders for physical items may be canceled prior to shipment or production. Once an order has shipped or entered production, it cannot be canceled.
Need Help With an Order?
If you have questions about initiating a return, please reach out via our Contact Page. Otherwise, feel free to head back to the Shop or review your items in your Shopping Cart.